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6) What do you charge? |
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6) Please call or email us to get the most up-to-date
information on our hourly rates. If we're not in the office,
we're probably on a job, so leave a message and we will
return your call as soon as possible. |
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7) Do you give volume discounts? |
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7) Yes—negotiated rates are available for a
guaranteed minimum number of service hours per month. Please
contact us
for for details. |
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8) Will you come to my officeto fix my
computer? |
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8) Yes! Please
contact us
for more details. |
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9) Do you sell computers? |
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9) No. The margins on computers from the major
manufacturers (Dell, Apple, HP, Gateway, Sony, etc) are too
slim and quality too good for us to compete with them. But
as part of your consultation, we can recommend the right
system for you, at the best possible price we know of.
|
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10) Do you sell software? |
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10) No. As in the previous question, there are other
stores that do a better job at selling software than we can.
We will point you to the best deals we know of as part of
your consultation. Our strengths are advising you on the
best results for your needs, and knowing where to get the
best prices on these hardware and software systems.
|
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11) What about Macs? |
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11) We are very familiar with Apple. If you
would like to investigate the benefits of owning a Mac, or
need assistance with your Mac, please call us to take
advantage of our expertise
. |
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12) My computer is still under warranty—should I call you or
the manufacturer? |
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12) It depends. While you can get things resolved
with the manufacturer and your computer working again at no
monetary cost to you, you may spend hours on the phone with
their tech support, and days waiting for replacement parts
to arrive (where often you need to install them yourself). If
this is still cost-effective for you to have your system
down for these hours or days, then by al means, do it
yourself. If, however, you cannot afford to wait for all
this, call us and we will gets things taken care of probably
faster than your manufacturer would.
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